Privacy Policy

We collect information you provide directly to us, including:

• Account registration details (name, email address, business name)
• Billing information processed securely through Stripe
• Business data you enter into the platform (customers, appointments, invoices)
• Communications you send us (support requests, feedback)

We also collect limited technical data automatically, such as IP addresses, browser type, referring URLs, and usage patterns through analytics tools, to help us improve the service.

We use the information we collect to:

• Provide, operate, and improve the GreenSynk platform
• Process payments and manage your subscription
• Send transactional emails (receipts, appointment reminders, password resets)
• Respond to support requests and communicate with you about your account
• Detect and prevent fraud, abuse, or security incidents
• Comply with legal obligations

We do not sell your personal information to third parties for marketing purposes.

We share your information only with trusted service providers who help us operate the platform (such as our payment processor, cloud infrastructure provider, and email delivery service). These providers are bound by data protection agreements and may only use your information to perform services on our behalf.

We may also disclose information when required by law or to protect our rights, property, or the safety of our users.

We use industry-standard security measures to protect your data, including encrypted connections (HTTPS/TLS), encrypted data storage, and role-based access controls. While we take these measures seriously, no system is completely secure, and we encourage you to use a strong, unique password for your account.

We retain your account and business data for as long as your account is active or as needed to provide services. If you cancel your account, we will delete or anonymize your data within 90 days, unless we are required by law to retain it longer.

You have the right to access, correct, or delete the personal information we hold about you. You may also request a copy of your data or ask us to restrict certain processing activities. To exercise these rights, contact us at ….

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use the platform. See our Cookie Policy for more details.

GreenSynk is not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

GreenSynk, and the businesses that use GreenSynk, may send SMS/text messages for transactional and service-related purposes — for example, appointment reminders and confirmations, scheduling and status updates, invoice and payment notifications, estimate updates, customer portal access links, and (where you have opted in) review requests.

Consent. You opt in to text messages by providing your mobile phone number and agreeing to be contacted, or by texting us first. Consent to receive text messages is not a condition of purchasing any goods or services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. We share mobile numbers only with the messaging service providers (such as Twilio) required to deliver the messages on our behalf, and they are contractually prohibited from using that information for any other purpose.

Message frequency. Message frequency varies depending on your activity, settings, and interactions with the business — for example, reminders are typically sent around your scheduled appointments.

Message and data rates may apply.

Opt-out and help. You can opt out at any time by replying STOP to any message; you will receive a single confirmation and no further messages. Reply HELP for assistance, or contact us at …. Carriers are not liable for delayed or undelivered messages.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and, where appropriate, by sending you an email notification. Your continued use of GreenSynk after any change constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy, please contact us at: …